RETURNS & EXCHANGES

Returns & Exchanges

Flax Maker is here to spoil you. We hope you love your order, but if you are not completely satisfied with your purchase we accept returns & exchanges.


Returns & Exchanges Requirements:

Merchandise must be returned within 30 days of the order delivery date.
-Merchandise must be unworn, unwashed, unstained and unperfumed.
-Merchandise must have all tags, including any Hello Molly hangtags, attached.
-Any products marked ‘FINAL SALE' cannot be returned.
All footwear returns must include the original shoebox in its original condition, without postal labels.
-Due to hygiene concerns the following cannot be returned: intimates, stockings, hair accessories, hats, earrings, cosmetic/beauty products including self-tanners.
-Please note if you paid for shipping at the time of your original order, you will not be credited the cost of shipping when we receive your return. If your return does not adhere to the requirements it may be sent back at additional cost to the customer.

Return/exchange Process

Return shipping fees are at the customer's own expense.
We do not accept returned items that were sent back directly without notifying us first.

Step 1: Please email our customer service representatives at flaxmaker@163.com to get a return authorization and return address. 

Step 2: After receiving your email with exchange/return request, our customer service representatives will send the exchange/return instructions back to you via email. Please follow the instructions to process the exchange/return. 

Step 3: For refund:
For Paypal user: You should expect to see the amount re-appear in your bank account in the next business days.
For credit card user:You should expect to see the amount re-appear in your bank account in the next 5-10 business days.

Order Cancellation

For order cancel, Free order cancellration during 6 hours after purchase.
For refund:
For Paypal user: You should expect to see the amount re-appear in your bank account in the next business days.
For credit card user:You should expect to see the amount re-appear in your bank account in the next 5-10 business days.

Contact Us

If you run into any issues, feel free to drop us an email at flaxmaker@163.com.